Stayrank · HOSTIAS
Privacy and cookies
Version of October 19, 2026
HOSTIAS · SAS · €1,0002 place Franklin, 06000 Nice, France
SIREN: 910 298 421 · VAT: FR52910298421
contact@stayrank.ai · +33 4 65 84 18 24
1. Data controller
HOSTIAS is responsible for data processing done for Stayrank. Stayrank is an independent tool: it is neither affiliated with Airbnb nor endorsed by Airbnb. For any questions about your personal data, write to contact@stayrank.ai or support@stayrank.ai.
2. The data we collect
Account: email address, name if provided, password (stored only in encrypted form, never readable), organization, role, and invited members on your team. Listings and content: listing links, texts, photos and public reviews available, analysis results, checked actions, edits and adjustments. Order: reference, amount, number of listings and edits, billing documents; we never receive your full credit card number. Technical data: date and time of requests, browser type, security logs, and irreversible fingerprint of the IP address, used to protect the service and limit abuse. Assistant connector: authorized assistant, relevant organization, granted rights, date of last use, and requests addressed to the connector. We do not request health data, identity documents, or credit card data.
3. Why we use them
Provide the requested service and manage your order (contract execution). Secure the service, prevent fraud and abuse (legitimate interest). Send you reminders related to analyses you started, with a link to stop them anytime (legitimate interest). Keep our accounting and fulfill legal obligations. Measure audience and effectiveness of our ads, only with your consent. We do not sell your data or use it to build advertising profiles.
4. Who receives your data
Only the following categories of technical providers receive data, only that necessary for the requested operation, with contractual commitments of confidentiality and security and under our sole instructions: hosting, authentication, and database; secure payment; automated processing by artificial intelligence necessary for analysis and editing; email sending; reading of public listing pages; and, with your consent only, audience measurement and measurement of our advertising listings. Concierge services receive no data concerning you. Authorities receive data only upon legal request. When certain data is processed outside the European Economic Area, this transfer is governed by safeguards provided by regulation, adequacy decision, or standard contractual clauses.
5. Audience measurement
With your consent, an audience measurement tool receives usage events: pages viewed, analyses, sign-ups, confirmed payments, tasks, and studio usage. In production, replays help understand interface difficulties: inputs and texts are hidden, photos and embedded content are blocked. URLs are cleaned of their parameters, fragments, and private tokens. Errors and structured logs exclude private messages, passwords, and access keys. The raw console and automatic click capture remain disabled; only clicks useful to the product journeys are measured. Without your consent, none of this data is sent.
6. Measurement of our advertising campaigns
With your consent, a tracking tag from our advertising network is loaded to know if a visit from one of our ads leads to a signup or purchase. The network then receives the click ID on the ad, the event (signup or purchase), and, for a purchase, its amount. No name, email address, or account content is transmitted, and ad personalization is disabled. Without your consent, the tag is not loaded.
7. Your cookie preferences
Session cookies enable account login and security. Language choice and interface preferences save your settings. Audience measurement and ad measurement only start after your consent. You can easily accept or refuse and change your choice at any time via the Cookies link at the bottom of the page. Refusal does not prevent the use of the service.
8. Connector for ChatGPT and Claude
Stayrank can be connected to a conversational assistant, such as ChatGPT or Claude, at your initiative. You authorize this connection from your Stayrank account, for a specific organization, and you can revoke it at any time in Settings › Connections; access also immediately ends if you leave the organization. Requested rights are displayed before your consent and limited to what the connector needs. The connector acts with your rights and only does what you request in conversation: it reads your listings, reports, actions, edits, and, for owners, the team; it records what you request, such as added listings, launched analyses after confirmation, adjusted text, edits, or invitations. These elements join your Stayrank account and follow the same retention rules as your other data. The connector never asks for or receives your password, two-factor authentication codes, or payment methods. Stayrank does not receive the content of your other conversations: only requests sent to the connector reach it, and we do not reconstruct your conversations. Processing of your conversations by the assistant is subject to its own privacy policy.
9. Local visibility of concierge services
An owner account may see, next to its reports, up to two conciergeries operating in the city of its listing, labeled “Sponsored” and verified by Stayrank. The choice depends solely on this city: no profiling, no third-party advertising tool. Conciergeries do not receive any information about the people who see their ad; Stayrank only counts views and clicks, by ad and city, without linking them to an account. A conciergerie offering an ad provides professional information intended to be displayed: name, tagline, website, optional phone number, and served cities. It can modify, pause, or delete it from Settings › Local Visibility.
10. How long we keep them
Account, listings, analyses and edits: retained during the life of the account; deleted within one month after account closure, unless legally required otherwise. A deleted listing remains in the trash for thirty days before permanent deletion. Accounting documents and payment receipts: ten years, statutory duration. Assistant permissions: up to ninety days, after which you must renew them; the connector’s technical accesses last one hour and expired tokens are deleted within thirty days. Usage limit counters, based on an irreversible fingerprint of the IP address: two days. Audience measurement and advertising measurement data, with your consent: no more than twenty-five months, the trackers themselves no more than thirteen months. Email reminders: until you click “Stop these reminders.” Signed links granting access to images have a limited duration.
11. Your rights and controls
Under applicable regulations, you can request access, correction, deletion, restriction, objection and data portability. In the app, you can delete a listing, remove a team member, revoke a connector in Settings › Connections, stop reminders from the link in each email, and change your cookie preferences from the Cookies link at the bottom of the page. You can withdraw your consent at any time. To close your account or exercise your rights, write to contact@stayrank.ai: we respond within one month. You can also file a complaint with CNIL or your local data protection authority.
12. Security and updates of this document
Exchanges are encrypted, access is limited to your organization and rights, and passwords are never stored in plain text. The date of the latest version appears at the top of this page; any substantial modification is brought to your attention.